Your Reebok Pulse keeps you connected, but sometimes notifications may not appear as expected. Follow these steps to quickly identify and fix the problem.

1. Check Bluetooth Connection

• Make sure your watch is paired and connected to your phone.

• On your phone, go to Settings → Bluetooth and confirm the Reebok Pulse shows as connected.

• If disconnected, toggle Bluetooth off and on and reconnect.

2. Verify Notification Permissions

• Open the Reebok Connect app on your phone.

• Go to Home → Reebok Pulse→ Phone Notification Settings.

• Ensure notification access is turned on.

• Grant permissions when prompted by your phone.

Tip: Some phones require enabling notifications in Settings → Apps → Reebok → Notifications.

3. Enable Specific App Notifications

• Confirm that the apps you want notifications from (Calls, Messages, WhatsApp, Instagram, etc.) are enabled in the Reebok app.

• Some apps have separate notification settings inside their own app. Make sure they’re allowed to send notifications.

4. Check Do Not Disturb / Battery Saver Modes

• On the watch: Swipe down → check if Do Not Disturb or Theatre Mode is enabled. Turn off if necessary.

• On your phone: Disable Battery Saver / Power Saving Mode, which can block background notifications.

5. Restart Devices

• Restart both your watch and your phone.

• Reopen the Reebok app and allow it to sync with your watch.

6. Clear App Cache & Re-Sync

• On your phone: Settings → Apps → Reebok → Storage → Clear Cache.

• Reopen the Reebok app and follow the setup steps to re-sync notifications.

7. Limit Background Restrictions

• Ensure your phone allows the Reebok app to run in the background.

• On Android: Settings → Apps → Reebok → Battery → Allow background activity

• On iOS: Settings → Reebok → Background App Refresh → Enable

8. Update Software

• Check for watch firmware updates in the Reebok app.

• Update your phone’s OS and the Reebok app to the latest version.

9. Factory Reset (Last Resort)

• If notifications still do not arrive, back up your data and perform a factory reset on your Reebok Icon.

• After resetting, re-pair the watch and enable notifications again.

Quick Tips Recap:

1. Ensure Bluetooth is connected.

2. Check app permissions and notification access.

3. Disable Do Not Disturb / Battery Saver modes.

4. Keep watch and phone updated.

5. Restart and re-sync devices.