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Please complete this form and one of our agents will reply to you by email as soon as possible.
Name *
Email *
Department *
Technical Support
Warranty & Refunds
Partnerships & Marketing
Product Information
Setup & Configuration
Subject *
Message *
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Submit
Select the issue you are experiencing *
Difficulty pairing watch with mobile app
Watch not turning on / won’t charge
Battery draining too quickly
Notifications not working
Heart rate / health data not accurate
Step count / activity tracking issues
Syncing issues between watch and app
Watch face or display problems
App crashing / not loading
Firmware update issues
Straps / hardware concern
Music controls not working / music not playing
Calls not connecting
Alarm, timer, or stopwatch not working
GPS / location tracking issues
Water resistance / moisture concerns
Other (please describe)
Serial Number
Type of Warranty Request *
Replacement
Refund
Exchange
Repair
Reason for Warranty Request *
Product defective on arrival (DOA)
Cosmetic defects (scratches, dents, etc.)
Product malfunctioning under normal use
Buyer’s remorse / changed mind
Defective hardware (buttons, screen, sensors, etc.)
Software / app-related issue
Battery problem
Water damage
Wrong model / color / size received
Missing components or accessories
Other (please describe)
Have you tried troubleshooting?
Yes
No
Date of Purchase
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Proof of Purchase
Type of Partnership *
Sponsorship
Influencer Collaboration
Event
Co-branding
Affiliate
Other
Timeline / Proposed Dates *
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
1
2
3
4
5
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1984
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Target Audience *
Fitness
Lifestyle
Running
CrossFit
Tech Enthusiasts
General Consumers
Other
Estimated Reach / Audience Size *
Proposal Deck / Media Kit / Press Kit
Requested Information *
General Product Information
Features & Functionality
Compatibility with Mobile App
Software / Firmware
Music & Media
Accessibility
— Screen Reader Compatibility
— Voice Guidance / VoiceOver Support
— High Contrast Mode
— Large Text / Font Size Adjustment
— Colorblind Mode / Color Adjustments
— Vibration / Haptic Feedback Options
— Hearing Aid Compatibility
— Closed Captions / Subtitles in App Content
— Easy Navigation / Simplified Interface
— Para-sports / Adaptive Fitness Support
— Other (please specify)
Medical Conditions
— Diabetes
— Pacemaker or Implantable Device
— Pregnancy
— Heart Conditions
— Respiratory Conditions (Asthma, COPD, etc.)
— Musculoskeletal Conditions (joint pain, injuries)
— Other (please specify)
Call & Messaging
Fitness & Health Tracking
Battery & Charging
Accessories & Straps
Water Resistance / Durability
Sleep Tracking
Other (Please Describe)
Name *
Email *
Department *
Technical Support
Warranty & Refunds
Partnerships & Marketing
Product Information
Setup & Configuration
Model *
Reebok Icon
Reebok Pulse
Other Model
Device Setup & Feature Configuration *
Getting Started
— Watch unboxing / first-time setup
— Pairing watch with mobile app
— Charging and battery setup
— Creating or logging into Reebok Connect account
— Language and region settings
Device Configuration
— Watch face customization
— Button shortcuts / Down button customization
— Do Not Disturb / Power Saving modes
— Display brightness / Always On Display
Health & Fitness Setup
— Heart rate tracking
— Step counting / activity tracking
— SpO₂ tracking setup
— Sleep tracking setup
— Stress / Breath mode activation
— Accessibility features
— Water resistance precautions / monitoring
Connectivity & Sync
— Bluetooth connection
— Wi-Fi / cloud sync setup
— Google Fit or other third-party integration
Notifications & Calls
— Notifications setup
— Making and receiving calls
— Reminders
— Sound & vibration settings
Software & Updates
— Firmware update setup
— Reebok Connect app update
Other Features
— Music control
— Stopwatch / timer
Subject *
Region *
Global
North America
Europe
LATAM
APAC
Middle East
Africa
Preferred Language *
English
French
Spanish
Portuguese
Arabic
German
Dutch
Other (please add to your message)
Message *
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